Associate, Operations

Join Ownership Works as an Operations Associate and play a key role in supporting day-to-day office operations and employee experience, ensuring the team can work effectively and stay connected. As we continue to grow and expand our team and programs, this role is critical to maintaining a smooth, well-functioning, and welcoming work environment. In this role, you will work across teams to support core office operations and employee experience, with the opportunity to strengthen systems and contribute to how we operate as an organization.

This is a great opportunity for someone who is excited to build strong nonprofit operational foundations, take ownership of key processes, and contribute to a growing mission-driven organization. The ideal candidate is a strong problem-solver, proactive, detail-oriented, and excited to help build a best-in-class workplace. What You’ll Own and Achieve In this role, you will: Own the systems and processes that keep our office and internal operations running smoothly day-to-day.

Drive improvements in how we work, making our systems, processes, and tools more efficient and easier for the team to use. Advance Ownership Works’ mission by building and maintaining the operational infrastructure that enables our team to scale impact and deliver on our goals. What This Role Offers You Build strong operational, project management, and problem-solving skills in a fast-paced, growing organization.

Gain exposure to cross-functional teams and experienced nonprofit leaders, with insight into how a mission-driven organization operates and scales. Contribute directly to expanding employee ownership and helping more workers build wealth and share in the success they create.

What You’Ll Do

Office Operations and Employee Engagement Oversee the upkeep and functionality of shared spaces, including the kitchen, conference rooms, phone rooms, wellness room, and supply areas. Manage vendor relationships for office equipment and services, including resolving issues and identifying new providers when appropriate. Manage ordering and inventory of snacks, coffee, office supplies, and kitchen supplies to support a well-functioning workplace.

Oversee mail and shipping, improving processes for receiving, organizing, and distributing packages and outgoing mail. Maintain and develop organization systems for office storage areas. Manage Ownership Works’ swag inventory and fulfillment.

Support production and distribution of in-office collateral and materials. Help plan and execute in-office events, social gatherings, and holiday celebrations. Manage employee gifting programs, including annual holiday gifts and ad hoc recognition.

Oversee internal communications related to employee milestones, including birthdays and anniversaries. Identify and implement operational process improvements. IT and Systems Oversee lifecycle management of physical IT assets, including laptops, conference room technology, and peripheral equipment, in coordination with the Managed Service Provider (MSP).

Own IT onboarding processes, including equipment setup and ensuring a seamless new hire experience. Diagnose and resolve day-to-day IT issues and determine when escalation to the MSP is required. Manage password systems and access for organization-wide subscriptions and shared tools.

Develop and distribute user guides and communications related to technology and equipment. Cross-Team Operational Support Coordinate logistics for overseas expansion launch events, including planning and shipping materials. Support ad hoc projects and cross-functional initiatives as needed.

How You’ll Succeed Operational Excellence : You produce high-quality, accurate work and keep systems, tools, and processes organized so the team can easily find what they need and operate smoothly. You have a strong attention to detail and understand that the little things matter.