Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center , every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters. Summary: The Community Resource Navigator will serve as a primary point of contact for healthcare patients, as well as the communities we serve, in an ambulatory care setting.

Benefits

and community resources. They will also focus on helping eliminate barriers to all JPCHC services. This position will float to clinics as needed.

Responsibilities

: Essential Duties include, but are not limited to the following: Work outreach events during traditional and non-traditional hours and locations Work collaboratively with all the different departments of the JPCHC organizations Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies Educate members on issues related to using the healthcare system and their specific government assistance plan Maintain HIPAA standards and confidentiality of protected health information Follow up with clients/patients who request in-person government assistance Maintain Food Pantry at designated location, including pantry access, stocking, ordering, and cleaning.

Qualifications

: To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily.

Requirements

listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High School Diploma or Equivalent required. Bi-Lingual/Multi-Lingual a plus Two years of previous experience in outreach navigation preferred Customer service experience required Must be willing to travel 50% of the time to different site locations Valid Indiana Driver’s License and proof of auto insurance required Certified Indiana Navigator certification required within 90 days of employment Certified Application Counselor certification required within 90 days of employment Community Health Worker certification required within 6 months of employment Computer Skills To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.