Customer Support & Order Processing Specialist

What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission?

To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks , we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. Innovation is in our DNA , and we have an insatiable hunger to ‘wow’!

🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code? The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it.

At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Background We are looking for a full-time Customer Support Order Processing Specialist to work closely with teams in Germany, UK and other European Opcos and help ensure that our internal sales support function in Germany operates accurately and effectively . Key relationships Interfacing with customers and internal teams in Germany, UK and Europe.

The Role The technical internal sales department forms the strategic interface between customers, engineering, and the field sales team. The role involves acting as the first point of contact for customers by phone and email, providing friendly and competent advice on our products requiring technical explanation, giving first-level support for technical issues, processing orders through to invoicing, prepare quotations and maintaining data in our databases. Experience: Experience in internal sales support is required.

Responsibilities

Include: First point of contact for customers by phone and email Provide first-level support for technical issues. Independently process and manage orders, including invoicing. Prepare quotations Create and maintain data in our databases.

Skills Required: Very good German language skills at CEF level C2 and good English language skills at CEF level B2. Qualification as an IT systems management assistant, or commercial training combined with a strong technical interest. Understanding of technical and commercial contexts.

Very good PC skills, particularly Microsoft Office applications. Good written and spoken English. A long-term interest in working with us.

Experience with CRM or ticketing systems (for example Zendesk) is a plus Ability to work accurately , even when processes are not yet fully developed Ability to prioritize in a dynamic work environment #LI-Onsite #LI-CG1 We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.