Client Services Associate (Mail and Print)

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Work Schedule: Mondays to Fridays, 8:00AM to 4:30PM Keep Operations Moving Behind the Scenes If you’re organized, detail-oriented, and enjoy hands-on work, this role is for you. As a Client Services Associate (Mail Print) , you’ll support essential workplace functions—from document production to mail processing—ensuring operations run efficiently and on time. Why This Role Matters This role supports the smooth flow of daily operations.

By ensuring accurate document handling, timely mail distribution, and well-maintained supplies and equipment, you help create an efficient and reliable workplace.

What You'Ll Do

Print Mail Services Process print, binding, and kitting requests with accuracy. Prepare and manage outgoing mail, shipping requests, and accountable items . Handle time-sensitive and confidential materials in accordance with security protocols.

Equipment Technical Support Ensure copy/print equipment is operational and stocked . Perform basic maintenance such as replenishing paper and toner . Use Microsoft Office (Word, Excel, PowerPoint, Outlook) and internal systems for tracking and communication.

Inventory Workplace Support Manage and maintain office and print supply inventory . Maintain a clean and organized work area . Operational Support Respond to requests and communications in a timely manner.

Track daily production metrics and volumes . Perform quality checks to ensure accuracy. Support additional tasks as needed based on business demands.

Qualifications

Minimum 6 months of related experience required Previous experience in print, mail, or similar support roles preferred Ability to pass client-specific background screening Reliable attendance and professionalism Physical

Requirements

Ability to lift or move up to 55 lbs.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence Robotic Process Automation) in more than 22 countries across the globe.

I n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.