SharePoint Knowledge & Learning Administrator

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. S.

We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a SharePoint Knowledge Learning Administrator for our People Culture team. Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.

Department Position Overview: The SharePoint Knowledge Learning Administrator is responsible for designing, building, and maintaining FreedomCare’s centralized knowledge ecosystem, with SharePoint Online as the core platform. This role owns the creation of a SharePoint-based knowledge site from the ground up, including information architecture, governance, and long-term sustainability, while also supporting learning operations through LMS administration and content development. This position blends knowledge system design, SharePoint administration, content governance, and learning platform management to ensure employees and caregivers have access to accurate, accessible, and well-structured information when they need it.

Every Day You Will: Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions. Develop and manage information architecture to ensure content is intuitive, searchable, and scalable. Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.

Develop naming conventions, page standards, metadata tagging, and documentation best practices.

Requirements

and translate business needs into an effective knowledge system. Write, edit, and maintain process documentation, job aids, call scripts, and internal communications. Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.

Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility. Oversee SharePoint permissions, role-based access, and site maintenance. Monitor site usage, engagement, and feedback to continuously improve user experience.

Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations. Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.

Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed. Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness. Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.

Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools. Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles. Support live and virtual training sessions by managing learning assets and post-session resources.