Position Summary: The Franchise Business Consultant (FBC) is a strategic advisor and performance coach to franchise owners. This role emphasizes sales, marketing, and business growth while supporting strong operational execution. The FBC helps franchisees build sustainable revenue, strengthen referral relationships, elevate customer experience, and achieve measurable business outcomes that align with brand standards.

Responsibilities

: Sales Marketing: Coach franchise owners in development, execution and oversight of local sales plans, including target accounts, referral strategies, and consistent sales activities. Guide franchise owners in marketing strategy, digital presence, brand consistency, community engagement, and promotional campaigns. Review and analyze sales KPIs (pipeline health, win/loss, lead sources, conversion rates) and drive action plans for improvement.

Partner with the National Sales Team to align franchise efforts with system-wide initiatives, programs, and available sales tools. Support franchise owners in strengthening partnerships with carriers, contractors, and other referral sources to expand market share. Business Consulting Coaching: Serve as the primary business advisor to a portfolio of franchise owners, providing guidance across sales, marketing, operations, customer experience, and financial performance.

Conduct regular strategic meetings to review metrics, address issues, and maintain accountability. Evaluate franchise performance and create customized action plans tailored to the owner’s goals, strengths, and current challenges. Build strong, trust-based relationships that support candid coaching and long-term success.

Operational Excellence: Ensure franchisees consistently follow brand standards and required processes. Conduct operational assessments to identify gaps and help franchisees implement best practices in workflow, field operations, technology use, customer communication, and service delivery. Support system adoption, training initiatives, and the development of operational capabilities across the franchise network.

Collaborate with the Operations and Training teams to address skill gaps and support the rollout of new systems or tools. Financial Performance : Review financial statements and key operational metrics with franchise owners to identify opportunities for improved profitability. Provide coaching on job costing, pricing strategy, and expense management.

Ensure accurate system usage and reporting, supporting royalty accuracy and financial visibility. Business Growth Development : Help franchise owners assess opportunities for expansion, additional service offerings, staffing needs, or new investments. Support franchise owners in building organizational structures that can scale as revenue growth demands.

Encourage franchisees to adopt technology and tools that enhance productivity, communication, and customer satisfaction. Share system-wide best practices to elevate performance across the network. Compliance, Reporting Communication : Maintain accurate documentation of coaching sessions, action plans, progress updates, and performance metrics.

Communicate trends, risks, and opportunities within the consultant’s portfolio to leadership. Ensure adherence to brand standards, policies, and contractual obligations.

Qualifications

: 5+ years of experience in franchise consulting, franchise operations, business consulting, or business ownership. Experience in the restoration or contents restoration space preferred. Bachelors degree in Business or a related field preferred Demonstrated ability to coach, influence, and motivate business owners toward improvement.

Strong business acumen, including the ability to interpret financial statements and operational KPIs. Excellent communication, relationship-building, and problem-solving skills. Ability to manage multiple priorities and adapt coaching style to diverse business owners.

Willingness to travel for onsite visits as needed.