Enterprise Client Partner

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity.

Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. We are seeking a highly strategic and execution-oriented Customer Success Manager to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value.

This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification. This position is Remote. The preferred time zones are Eastern US and Central US.

Key Responsibilities

, Gainsight, Salesforce) to ensure data integrity, forecasting accuracy, and visibility What You Bring Experience: 7+ years of experience in a software and/or hardware customer success/account management role. Bonus points for a focus on digital transformation/process optimization, or manufacturing job experience. Relationship building: Strong ability to collaborate with and influence executives to adopt innovative solutions while maintaining strong relationships with customers and internal stakeholders, especially Sales and Product teams.

Tech savviness: Proven expertise in digitizing processes and implementing new technologies. Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have. Strong analytical skills, with the ability to connect customer health, usage, and business outcomes to commercial results Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.

Perks

that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York City is $140,000 - $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.

Qualifications

, certifications, and experience. Augury is a people-first organization.