Customer Success Advocate

Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers.

This is NOT just another call center job… apply today to become a part of our amazing company and culture!

What You’Ll Do

Answer inbound calls : Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. Consult with care : Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.

Stay connected : Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. Provide top-tier service : Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.

Solve problems with ease : Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. Hit your targets : Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. Live our values : Bring your Big Hearted , Unconventional , Tenacious , and Better Together attitude to every call, chat, and interaction.

What you'll need 2-3 years minimum customer service experience Inbound sales and Contact Center experience a plus!

Perks

Amazing medical, dental, and vision coverage 401(k) match Deep discounts on contact lenses, glasses lenses and glasses frames Tuition reimbursement for eligible courses

Who We Are

SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer.

We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.