Rooms Division Supervisor - SP

By applying to this position, your application will be submitted to Selection Partners , one of Princess Cruises official Hiring Partners based in Argentina.

Qualifications

align with our

Requirements

for this position. As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless. Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates public areas as well as guests and officers’ staterooms are always upheld. Co-owns and monitors the Housekeeping performance through the Quality Assurance strategy and company issued standards.

Performs daily inspections to ensure consistent cleanliness, sanitization, presentation and timely readiness of guest and teammate public areas. Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests. Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers’ rooms, including problem resolution and all Service Excellence related guest inquiries.

Regularly monitors guest feedback, Service Excellence platform and OBE information to identify trends that might compromise the guest experience. Ensures guest group activities and setups performed by personnel always meet the required standards and time frame.

to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms). Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises. Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.

Enforces accountability and ownership of the Service Excellence platform and philosophy. Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints. Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager and other shipboard leaders to capture best practices and shares insights on operational efficiencies.

Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.

relating to the servicing of public areas. The ability to be pro-active in the department and work with minimal supervision.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy: · A competitive salary package.