Technical Project Manager is responsible for interpreting business

Requirements

and translating them into Decisioning solutions.

from various business units and translate them into decisioning logic used to present relevant and eligible offers to customers.

and defect fixes. The role will require in-depth knowledge of PEGA 23 or greater (25) CDH Decisioning capabilities, business strategy, customers/agent experiences, products/offers, and IT systems.

while managing project scope/deliverables end-to-end. Acts as the 'business stakeholder' on behalf of the stakeholders when working with IT. Essential Functions: Work closely with teammates to determine process improvements related to our PEGA Decisioning platform and governance process.

Maintain process flow documentation for PEGA Decisioning Logic version 2025 changes from ideation to production through SharePoint and project management systems like Asana. Consolidate information and present it to senior management clearly and concisely.

of projects to Technology teams and be able to assess whether the technical delivery will meet the business

Execute testing of decisioning system changes implemented by Tech Dev (UAT). Secondary Functions: Translate Marketing offer strategy into decisioning logic based on customer attributes and customer intent.

Document and maintain development standards for ongoing decisioning logic changes Create test cases for iterations of the Marketing offers strategy via decisioning Execute and validate test cases (UAT and Regression), identify defects, and investigate failures to help uncover appropriate solutions. Maintain and execute regression testing of the decisioning system to ensure consistent quality Create PowerPoint documentation to help explain project changes to the business Position type Full time Travel: Occasional up to 5% Education/Certifications: Bachelor’s degree in computer science, information systems, data science, or other technical area, and 5+ years of Marketing Technology or related, relevant Technical experience. Experience: Experience or strong knowledge of Pega CDH.

Experience with Retail or Call Center CRM systems. Offers are presented in CRM systems such as Oracle, Salesforce, and Clarify. Knowledge of these systems is needed to confirm that the decisioning logic is executing and presenting as expected.

Experience in Agile methodology.

Experience working with cross-functional teams within Marketing, Sales, Customer Care, Finance, IT, etc.

Oral and written communication skills Ability to influence Ability to manage, facilitate, and lead a project/team Knowledge of business structures/stakeholder analysis Self-Starter Organized Flexible/Adaptable Detail-oriented Team Player Strong problem-solving and analytical skills, including a qualitative and quantitative skill set. Familiar with marketing databases, digital, and orchestration technologies, ex Adobe, Pega, Unica. These technologies will be leveraged to execute the marketing offer strategy via decisioning logic.

Familiar with SQL, SAS, or similar data analysis language. Data analysis is required to validate decisioning logic transactions and identify trends or potential issues with the logic strategy. Familiar with software like JIRA & ServiceNow Some proficiency reading and understanding XML transactions.

Qualifications

: In-depth Understanding of PEGA Decisioning and Prediction studio In-depth understanding of IT (Agile and Waterfall methodologies) Knows how to write business