Made4net is a leading provider of supply chain execution software solutions. Our innovative technology empowers organizations to optimize warehouse and logistics operations, improve efficiency, and drive measurable business outcomes. With a global customer base and a strong commitment to excellence, Made4net partners with organizations across industries to deliver scalable, high-impact solutions.

Purpose of the Function: The mission of the Application Support department is to ensure the smooth operation of the company’s client applications at client sites by proactively monitoring their performance, troubleshooting issues that arise during usage, providing technical assistance to users, and implementing necessary updates and fixes to maintain optimal system functionality. The support team also supplements client implementations and post go live client services activities. Purpose of the Job: The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably.

This is a hands-on, customer-facing role that involves troubleshooting technical issues, supporting integrations, and partnering closely with internal teams to resolve system challenges. The ideal candidate is technically capable, customer focused, open to traveling globally once a month, and eager to grow in a fast-paced support environment while collaborating with IT, Project Management, and Professional Services teams. Support client operations by troubleshooting and resolving application and integration issues related to Made4net solutions.

Respond to and follow up on client inquiries via phone, ticketing system, and email in accordance with service level agreements. Analyze system issues, identify root causes, and follow established escalation procedures when necessary. Maintain ongoing communication with clients to review system status and address evolving needs.

Participate when needed in implementations during initial go live and system upgrades . Participate in a rotating schedule of off hours on call for clients with 24/7 operations. Core Competencies: Customer Focus - Builds strong relationships and delivers responsive, customer-centric solutions Tech Savvy - Demonstrates curiosity and adaptability in learning and applying new technologies Communicates Effectively - Communicates clearly and professionally with both technical and non-technical audiences Education and Experience: Associate’s degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience.

Qualifications

: Familiarity with Windows workstation and server environments Experience with web browsers and web server environments such as IIS Working knowledge of SQL Server databases and basic programming concepts Proficiency with standard office productivity tools Experience using Remote Desktop and VPN tools Preferred Technical

: Experience supporting hosted or SaaS customers Familiarity with AWS or cloud-based environments Background in warehousing, transportation, logistics, or supply chain applications Experience supporting enterprise systems such as ERP or CRM platforms Strong computer and application usage skills.

Benefits

Offered: Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being Generous paid time off policy Company-matched 401(k) retirement plan to help you secure your future Tuition reimburse