We are looking for a Head of Incident Management to lead our global Safety Incident Management function. This role is responsible for how safety-related incidents - including accidents, injuries, and other high-severity events - are handled across the platform. You will lead a large, globally distributed team and build scalable, data-driven, and automated processes that ensure incidents are resolved quickly, consistently, and fairly, while also reducing their overall occurrence through proactive initiatives.

This is a senior leadership role with high ownership, cross-functional collaboration, and significant impact on user safety and platform trust. Lead and manage a large global, multi-cultural team across multiple regions and time zones.

Nice To Have

Experience working with automated or ML-supported decision systems Experience scaling safety or incident operations across multiple countries Experience working with external vendors or BPO partners Background in building prevention programs for safety or risk reduction

Why Join Us

Lead a mission-critical global safety function with real impact on people’s lives High level of ownership and autonomy Opportunity to build and scale systems used globally Work with senior leadership and cross-functional teams Competitive

Compensation

and growth opportunities Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs.

Salary from 86 800 EUR gross.

Benefits

may vary depending on the location.