Partnership Controller (CDD) - (Full Remote)

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Who We Are

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play Plug® technology platform for more than 80 partners . We provide most of our insurance products through APIs and operate across 32 countries , making Wakam the European leader in digital and embedded insurance .

About The Team

You will join the Partnerships Control team , which plays a critical role for: Our policyholders , by ensuring that partners deliver reliable, high-quality service. Our regulators in France and across Europe , by demonstrating robust oversight of delegated activities. g.

AM, IDD, GDPR). To support a temporary reinforcement of our perimeter , we are looking for a Partnership Controller (6-month fixed-term contract) with strong expertise in claims management and compliance . You will report to the Partnership Control Team Lead and work closely with operational teams, Compliance, Legal, and external partners.

🎯 Your Mission As a Partnership Controller , your mission is to assess and challenge how our partners manage delegated insurance activities. You will ensure they: Deliver a high standard of service to our policyholders, particularly in claims handling . Operate within a robust risk and compliance framework .

Align with Wakam's expectations, procedures, and regulatory obligations . You will be involved in the control cycle from preparation to follow-up. 📆 Your Day-to-Day Prepare and Organise Controls Organise controls in line with the annual control plan Lead the preparation phase : contractual review, claims portfolio analysis, definition of control scope and objectives.

) to identify risks and to collect expectations,and feedback on the partner. Conduct Controls (Remote) Perform controls with partners. Assess the operational handling framework : processes, timelines, customer communication and complaint management… Carry out sample reviews and quality checks on files, focusing on accuracy, consistency, and regulatory and contractual compliance.

Test the end-to-end customer journey . Analyse, Recommend and Follow Up Identify issues, weaknesses, and risks (operational, compliance, conduct, financial). Draft clear findings and recommendations , and define a corrective action plan with the partner.

Monitor the implementation and effectiveness of action plans and ensure timely closure of issues. Contribute to Methodology Continuous Improvement Suggest improvements to control tools, templates, and procedures . Contribute to cross-functional discussions on risk and compliance topics impacting the perimeter.

🧠 What You Bring A postgraduate degree with a specialisation in insurance, risk, audit, or internal control. ideally 3–5 years of experience in claims management — within an insurer, MGA, or claims management company Good knowledge (or appetite for) in audit and/or control activities and/or risk management.

Requirements

applicable to insurance distribution and claims (AM, IDD, GDPR) is a plus. Strong command of Word and Excel . Fluency in English and French ; any other language is a plus.

Who You Are

You are rigorous, autonomous, and analytical, with strong synthesis and writing skills . You are comfortable working within a fast-paced, demanding environment and managing multiple topics simultaneously. You can challenge partners constructively and navigate complex conversations with professionalism.

You bring a collaborative mindset and enjoy working as part of a team toward a shared impact.