Patient Scheduling Coordinator - Full Time - Germantown, TN

Job Title: Patient Scheduling Coordinator About Us At West Cancer Center, we are dedicated to advancing patient-centered cancer care. Our supportive and administrative teams work hand-in-hand with clinical providers to ensure every patient receives timely, compassionate, and coordinated care. Join our mission-driven organization and contribute meaningfully to the patient experience.

Position Overview The Patient Scheduling Coordinator plays a critical role in coordinating patient appointments, ensuring accuracy in registration, and assisting with insurance verification and referral processes. This role demands exceptional communication, organizational, and multitasking abilities.

Key Responsibilities

Greet patients and representatives in a professional and welcoming manner Verify and update demographic and insurance information Schedule office visits, lab work, radiology tests, and internal referrals Respond to phone calls and emails related to appointment scheduling Send out appointment reminders or rescheduling letters Assist patients with various requests and resolve scheduling issues Collaborate with care support and maintain referral documentation Support administrative functions and provide coverage for peers when needed Maintain confidentiality and demonstrate a patient-first approach Participate in training and orientation of new staff as assigned Attend staff meetings and maintain timely communication with leadership

Qualifications

Education Experience Required: High school diploma or GED Six months of related experience and/or training in healthcare or a similar administrative role Preferred: Experience in insurance verification and referral processing Skills Abilities Excellent verbal and written communication skills Strong organizational, follow-up, and multitasking abilities Proficiency in computer systems and scheduling software Ability to prioritize assignments in a fast-paced environment Problem-solving skills and sound judgment under minimal supervision Team-oriented, professional demeanor with a patient-first mindset Why West Cancer Center is a Great Place to Work Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives. Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care. Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.

Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation No nights, weekends, or holidays.

Benefits

package. Join Us Be a vital part of the patient journey at West Cancer Center. If you’re detail-oriented, organized, and passionate about patient service, apply now to become a Patient Scheduling Coordinator and help us deliver timely, compassionate care.