Senior Associate Support Engineer

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients.

What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment. Join our team and make a difference in patient care.

About The Role

You'll join Parachute Health's IT Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF. You won't just sit behind a desk.

Responsibilities

IT operations endpoint Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support. Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines. Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments.

Document fixes, runbooks, and FAQs to help the team scale. Identity access Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews. Help run periodic access reviews and collect audit evidence.

Network security tooling Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting. Help maintain DLP policies and triage alerts for potential data exfiltration. Assist with WAF rule review, false-positive tuning, and traffic analysis (AWS WAFv2 / Akamai).

Support SIEM operations in Splunk/Wazuh by querying logs, building dashboards, and tuning alerts. Scripting automation Write and maintain scripts to automate repetitive IT/Security tasks - log analysis, evidence collection, ticket enrichment, account hygiene, and reporting. Build small tools that make the team faster (no full-stack development required).

Contribute to and use AI/agentic workflows the team has built (MCP servers, Claude-based runbooks) to accelerate investigations.

Requirements

Bachelor's Degree in Cybersecurity, Information Technology, Computer Science, Information Assurance, IT Management, or a related field. Scripting experience is required. You can write working scripts in at least one of: Bash, Python, or PowerShell.

You don't need to be a software developer, but you should be comfortable automating tasks with code. Working knowledge of the Linux command line, file system navigation, permissions, process management, log inspection (grep, awk, sed, tail, journalctl). Comfort with macOS as a daily-driver OS and basic troubleshooting on Mac.

Solid IT troubleshooting fundamentals, networking basics (DNS, DHCP, VPN, TLS), authentication flows (SAML, OAuth, MFA), and hardware/software support. Comfort using Git, GitHub, and the terminal. Actively follows trends in IT, cybersecurity, and AI, with a strong desire to experiment with new tools.

Strong written communication; you can document what you did so others can use it. S.

Nice To Have

Hands-on exposure to any of: Okta, ZScaler, Jamf/Kandji/Intune, CrowdStrike/SentinelOne, Splunk, Wazuh, AWS, GCP - academic labs, home labs, and personal projects all count. Familiarity with DLP concepts (data classification, exfiltration channels, false positives). Familiarity with WAF concepts (OWASP Top 10, rule tuning, rate limiting).