Supervisor of Care Management, Health Homes (Rochester, New York / Hybrid)

About our Company FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. S.

We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Supervisor of Care Management for our Care Management team. Department Position Overview: The Supervisor of Care Management is a working people leader responsible for supporting day-to-day operations of the Health Home Care Management Program and helping ensure patients receive high-quality, compliant services.

T his role provides direct oversight, coaching, and escalation support to Care Managers while carrying a reduced caseload and reinforcing documentation quality, regulatory compliance, and service standards. Every Day You Will: Serve as the direct people leader for Care Managers, providing day-to-day guidance, coaching, performance feedback, and support on escalated or complex patient and operational issues. Manage crisis-related situations by advising on response steps, monitoring incidents, and ensuring timely and appropriate incident reporting.

Carry a reduced caseload while modeling best practices in care management, documentation, patient engagement, and follow-through.

Requirements

Review and sign off on patient assessments in UAS-NY and review monthly HML questionnaires for consistency and completeness. Support onboarding, training, job shadowing, and ongoing development of Care Managers to improve performance, consistency, and service delivery. Supervises and supports Care Managers in the field through coaching, case consultation, and real-time problem solving to promote quality outcomes and operational effectiveness.

Partners with the Training team to support onboarding, ongoing staff development, competency reinforcement, and continued education initiatives for Care Managers; identifies training opportunities, reinforces best practices, and supports staff in meeting quality and performance expectations. Collaborates with the Referral team to coordinate timely member assignments, streamline referral workflows, address operational barriers, and ensure effective communication between departments to support efficient care management services and member engagement. Monitors and drives productivity metrics to maintain billable service rates above established benchmarks, including a minimum 90% billable compliance standard.

to ensure readiness for Lead Health Home audits and achievement of audit passing benchmarks as a core departmental KPI. Provides coaching, corrective guidance, and performance support to Care Managers related to documentation standards, productivity expectations, and quality improvement initiatives. Review and approve referrals from internal, community, and Lead Health Home sources and coordinate with relevant partners to support appropriate patient assignment and follow-up.

Ideal Candidate Will Possess: Master’s degree in Social Work required. 3+ years of Health Home Care Management experience required. 3+ years of supervisory experience leading clinicians and/or Care Managers who provide direct services to individuals with serious mental illness and/or chronic substance use disorders required.