Customer Support Solutions Specialist

Double Good is a leading fundraising app and best-in-class technology company redefining how youth organizations raise funds for the causes they care about. Teams run short, high-impact fundraisers by selling delicious popcorn through personalized Pop-Up Stores, keeping 50% of every sale. Thousands of schools and teams nationwide use Double Good to raise meaningful funds quickly and easily.

Guided by our mission to create joy, Double Good also supports the Double Good Kids Foundation, a 501(c)(3) organization that exists to spark joy for children with special needs and the people who care for them through inclusive experiences and spaces that foster play, connection, and possibility. Double Good has been recognized on the Inc. 5000 list 18 times and ranked No.

13 on Crain’s Chicago Business Fast 50 list in 2025, and it continues to grow while staying focused on impact. In recent years, Double Good has seen 40% year over year growth, and we’re excited about our future! We’re excited about the possibility of you joining our mission.

We are looking for a Customer Support Operations Specialist to join our growing team.

About The Role

: The Customer Support Operations Specialist role is designed to balance frontline customer support excellence with improving specialized functions. This role maintains direct responsibility for ticket resolution while simultaneously coordinating cross-functional needs, identifying solutions, and executing improvements that remove friction for customers and internal teams The goal of this role is to improve time-to-resolution for internal initiatives, increase operational efficiency, and close gaps in customer support processes. Individuals in this role are expected to identify inefficiencies, assist the Supervisor in designing scalable solutions, and help drive adoption of new processes with cross-functional stakeholders.

Scope and Range This role operates as both an individual contributor within the ticketing queue and a subject-matter expert for a defined specialization(s). Time allocation will be dependent on seasonality, and intentionally allocated between ticket handling and project work, with expectations flexing based on business needs.