Senior Solution Consultant - Health & Life Sciences

As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation.

Responsibilities

Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices. As a billable resource, you will serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. , HL7, FHIR).

Ensure integrations are secure, reliable, and aligned with industry and regulatory standards. g. Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.

Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success. , Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.

Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success. , Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. , HIPAA, HITECH, CMS guidelines).

Languages such as: JavaScript, MUMPS (M), Python, SQL Strong understanding of AI-driven automation use cases. Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts. Excellent communication and stakeholder management skills, including executive presence.

Strong problem-solving skills and a proactive, outcome-driven mindset. A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.

Engaging personality, polished verbal and written communication skills, and meticulous attention to detail Highly organized self-starter that seeks challenging opportunities. Ability to work cross-functionally in a fast-paced environment. Fluency in written and spoken English.

Nice-to-haves: Fluency in written and spoken Portuguese, Spanish, French, German. Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants. Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.

Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.