Director, Life & Annuity Operations

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good.

Be good. Make good. Please note that we do not offer visa sponsorship for this position.

Role Summary This leadership position will play a critical role in the Customer and Agent Experience within our New Business area of our Customer Innovation Group (CIG) and will partner with other teams across multiple locations to provide strategy, direction, leadership, and management. This position will lead several teams located on our Addison, Texas Campus consisting of Team Managers and Case Managers aligned to support key distribution relationships. Activities include everything from application submission to the issuance of a policy contract.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion.

Responsibilities

Provide leadership to ensure all activities are consistent with our goals, guidelines and culture by monitoring trends and evolving our strategy to keep up with changing customer expectations Actively participate on collaborative panels, committees and teams with Marketing, Distribution, Operations, Finance, and other key areas to drive overall business results Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out Motivate and coach teams to meet service goals and increase productivity while driving down unit costs Focus on employee development, succession and career planning through management, coaching and development

Minimum Qualifications

The qualified candidate will have substantial experience in Annuity/Life Operations marked by strong business relationships, skilled leadership and demonstrated business results. Must have 10+ years of Operational leadership experience and a four-year college degree with a strong academic record. Advanced education (Masters) is preferred but not required.

Must possess the following skills and abilities: Strategic, internally/externally focused individual adept at leading people and initiatives Broad industry perspective and strong general business acumen Working knowledge of insurance operations Ability to target continuous improvement opportunities and drive execution focused on enhancing our service delivery and boosting overall performance Collaborative solutioning style; Strong bias for action High energy; Enthusiastic Self-starter; Curious learner Takes accountability for quality results, for treating others professionally and respectfully, and for using productive communication that fosters teamwork and collaboration Excellent communication skills Some travel between campuses will be required Must be able to successfully pass a background check AI Proficiency Expectations At National Life Group, we view AI as an enabler of human potential. We use AI to help us work smarter, serve more clients, and keep our promises, while remaining a relationship-driven business where our people are our greatest strength.