About the company At Nuitée, we are building the API backbone for the global travel industry. ” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.

With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.

Job Description We are looking for a mid to senior Flight Operations Agent (FOA) to join our growing flight operations function. As a Flight Operations Agent at Nuitée, you will be responsible for manual ticket servicing and execution across our flight suppliers (Sabre, Travelport, ATLAS), including voluntary changes, involuntary re-accommodation, refunds, and complex pricing scenarios. You will act as the final execution authority for post-ticket actions and will operate in an environment where Nuitée owns the ADM risk.

This requires strong airline knowledge, disciplined judgment, and the ability to balance commercial outcomes with audit defensibility. You will work closely with L1 Support, Product, Engineering, Supply, and Finance to ensure flight servicing is accurate, scalable, and aligned with Nuitée’s risk policies.

Requirements

Responsibilities

Flight Servicing & Execution Execute manual servicing actions including: voluntary ticket changes refunds name corrections involuntary re-accommodation Perform accurate pricing and repricing using Sabre, Travelport, and ATLAS Ensure all executions comply with fare rules, airline policies, and Nuitée servicing guidelines Risk & Audit Ownership Assess whether changes are: allowed by fare rules defensible in an airline audit within Nuitée’s accepted ADM risk envelope Make independent decisions to approve or reject servicing requests based on risk Document execution rationale clearly for audit and post-mortem purposes Support ADM investigations and responses in collaboration with Ops and Finance Cross-Functional Collaboration Receive escalated cases from L1 Support via Zendesk Provide clear, structured outcomes back to Customer-facing teams Work with Product and Engineering to identify: tooling gaps automation opportunities systemic failure patterns Provide feedback to Supply on airline behavior, waiver patterns, and risk exposure Operational Excellence Maintain high accur