Service Operations Lead (m/f/d)

About The Role

ARX Robotics builds autonomous systems that operate in the world’s most demanding environments. Mission-critical support isn’t an afterthought - it’s at the core of what we do. As our Service Operations Lead, you will build our entire service organization from the ground up, defining what world-class support means for the future of defense robotics.

This is a high-impact leadership role for a builder who thrives in a dynamic environment. Reporting directly to the executive team, you will own the end-to-end service strategy, from the people you hire to the processes and tools you implement. You won’t just run a team; you will create a cornerstone of the ARX Robotics mission.

What You’ll Build A high-performing, multi-disciplinary Service Operations team, shaping its culture and capabilities from day one. An end-to-end service strategy that aligns people, processes, and technology to deliver contracted services reliably and at scale. A scalable service infrastructure, including robust SLA frameworks, clear escalation paths, and effective incident management protocols.

A data-driven culture of continuous improvement, where KPIs and analytics inform every decision. Seamless collaboration with Sales, Onboarding, R D, and Production to ensure a cohesive customer experience across the entire product lifecycle. A centralized knowledge management system that captures, structures, and shares operational expertise, reducing dependencies and empowering the team.

The trust and confidence of our customers by ensuring rapid response and resolution for all service inquiries and incidents. What You Bring A degree in a relevant technical field (such as automotive engineering or robotics) or equivalent practical experience gained over 5+ years. Extensive background in service operations, support systems, or service delivery, ideally from the automotive, defense, aerospace, or industrial technology sectors.

Requirements

into a reliable, scalable service delivery model. A proactive and structured approach to navigating fast-paced, high-stakes environments with calm and effective leadership. Demonstrated people leadership experience, including hiring, managing, and developing operational or on-call support teams.

Full professional fluency in both German and English is required to succeed in this role. Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

Join a mission-driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!

Compensation

package including a bonus opportunity 27 vacation days to start, increasing with tenure up to 30 days Employer-supported pension contribution Learning development support and team events budget Employee discounts and flexible

Benefits

budget via Probonio Hybrid working setup depending on role and team needs Structured salary bands, levelling framework, and bi-annual development conversations Referral bonus program, dog-friendly office, and relocation support where applicable About Us ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life-or-death situations. As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments.