Intake Specialist I (Hybrid / Denver, CO)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. S.

We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Colorado. This is a Monday through Friday Hybrid position with 2 days remote and 3 days at our beautiful Denver , CO office (near the Denver Tech Center ).

The Intake Specialist role is responsible for the enrollment of potential patients and caregivers into FreedomCare of Colorado’s Home Care programs and act as a liaison for consumers, providers and Case Management Agencies. " This role is a full-time role in our Denver office, which is in the area of the Denver Tech Center.

Requirements

with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor Consistently meets monthly performance metrics consisting of starting patients on Care and call handling Every day you will: Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization Maintain detailed patient, caregiver, and external stakeholders' case notes. · Focus on the growth of FreedomCare population by enrolling each case with interest Adhere to HIPAA guidelines Our ideal candidate will possess: Experience in managing a high volume of inbound and outbound calls A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience Ability to articulate case statuses through detailed notes on salesforce Ability to resolve issues over the telephone with eager clients comfortably Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues Nice-to-Haves: 2+ years of relevant experience in a similar position is preferred Bilingual in Spanish, or other languages desired Salesforce proficiency Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience.

Compensation

, medical

Benefits

, retirement plans, wellness programs, fun company events an