Department: Billing Employment Type: Full Time Location: Hybrid - Sandyford, Dublin 18 Salary: 36k OTE As a member of the Revenue Assurance team, the primary responsibility of the Billing Specialist is to ensure complete, timely and accurate billing of customers. We are looking for a target-driven Billing Specialist to work with the growing Revenue Protection team across the Yuno Energy billing team. This role requires an individual who has the ability to work on their own initiative and develop procedures and processes as the business continues to grow.

The ideal candidate will be highly target-driven with strong experience working with Microsoft excel preferably in a utilities billing role.

Key Responsibilities

Ensuring all billing activities are completed accurately and on time. Calculation and preparation of customer invoice. Setup and management of tariffs on the charging systems.

Management of the Billing communications process . Investigating and resolving exceptional billing queries from customers and other departments internally. Carryout analysis and reconciliations to confirm accuracy of processes.

Liaising with other departments and 3rd parties, to identify and resolve billing issues. Assessing impacts and making recommendations to prevent recurrence. Develop and implement new reports to track process performance.

Calculation and management of customer refunds. Liaising with IT and Development departments re billing process improvement. Providing an insight of existing processes and potential scope for automation.

Providing regular reports to the Snr Billing Specialist/Team Lead on all billing activity on a weekly monthly basis. Become a subject matter expert in Gas, Electricity, Broadband and Oil products in order to identify potential gaps in the revenue streams. Carryout adhoc activities as needed.

Skills, Knowledge Expertise Proven ability to work to strict targets to achieve individual and team objectives. Hold a minimum qualification of a bachelor’s degree (Level 8) or minimum 1 years’ experience is a similar role. Strong communication skills and the ability to collaborate with cross-functional teams.

). Excellent analytical, problem-solving, and troubleshooting skills. Proven ability to work in a self-directed and organised manner.

Ability to adapt to a fast-paced environment and manage multiple tasks effectively. Experience of working with a Customer Relationship Management (CRM) system would be beneficial. Previous utilities experience is preferred with energy supplier experience would be a distinct advantage.

Benefits

ie Excellent career progression opportunities in a growing company with strong market presence Fast-paced, friendly team environment Continuous training and development Annual leave that increases with service Exclusive PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford Active CSR, Wellness, and Social initiatives plus great social events Refer-a-Friend Scheme TaxSaver Travel Tickets Bike-to-Work Scheme About Yuno Energy Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy. Our innovative approach delivers radical transparency and rewards energy efficiency.