Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management Delivery, and Data Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: New York. This is a hybrid role, must live in the NY tri state area and be able to go into office. com What You Would Get To Do The HR Systems Manager will play a key role within the IT organization, collaborating closely with the People Culture (P C) team to define and execute the strategy for core HR platforms (BambooHR, UKG, Greenhouse, Docebo).

This role is responsible for the ongoing systems management, as well as contributing to the evaluation, selection and implementation of future HR technologies. The ideal candidate will have a strong systems mindset and a passion for enhancing automation, efficiency, and reducing manual efforts across the business. This position also involves managing vendor relationships and coordinating with third-party consultants, serving as a critical link between IT and People Culture.

Requirements

g. ). Provide training across P C teams to ensure understanding of how the systems work and how to use it efficiently and effectively.

Collaborate with the Encore team responsible for HR Technology to ensure changes are communicated and tested. Collaborate with P C to enhance processes and system controls, aiming to improve efficiency and overall operational effectiveness. Partner with IT Operations to automate and maintain user accounts and roles for HR systems.

Evaluate and prioritize improvements and issue resolutions based on stakeholder feedback and overall business impact. Maintain API and/or low-code HRIS integrations across systems. Maintain a detailed log of all open items, including updates, reported bugs, fixes, and pending enhancements and proactively support the resolution and closure of outstanding issues by coordinating with relevant teams.

Build and improve reports within the existing systems to ensure accuracy and efficiency. Work with Data + Insights and Data Governance to define data/metrics needed for P C dashboards across systems. Applicant Tracking Learning Management Systems Serve as the primary point of contact for managing Applicant Tracking and Learning Management Systems, including vendor relationship management.

Build new reports and enhance existing ones to support data-driven decision-making. Effectively monitor and maintain system license usage. Develop and maintain any API or low-code integration across all systems.

Continuously work with P C to improve the overall processes and controls to enhance system efficiency and user experience.

What We Are Looking For

Bachelor’s Degree preferred Position requires more than 8-10 years of experience Knowledge of and experience with HRIS, ATS, and LMS systems and functionality (e.g., BambooHR, UKG, Greenhouse, Docebo) Experience with 1-2 implementations of an HRIS system (preferably UKG, Workday, SuccessFactors) Experience working with vendors and third-party