Retention - Sales Advisor

Department: Retention Employment Type: Full time Location: Onsite - Sandyford, Dublin 18

Compensation

: €32,000 Base plus up to €15,000 OTE We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office. This role is better than ever before, with our new and improved salary and commission structure! Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve.

Excellent communication skills are needed for this role. working within a sales role is preferable but not essential. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.

If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.

Key Responsibilities

: Help customers to reduce their energy costs and ultimately their costs Help the business to understand why customers are looking to leave so that we can improve our products and services going forward Handle calls from customers who are looking for a better energy offer Manage daily, weekly, and monthly KPIs to maintain performance and customer churn Build friendly customer relationships in order to minimise customer churn Support with mentoring and coaching for our junior sales team Ad hoc phone-based activities as required A suite of Retention tools available to encourage customers to stay with PrepayPower Skills, Knowledge and Expertise: Excellent interpersonal, problem solving and relationship management skills Experience working within a sales role

About This Role

: Uncapped commission structure Salary 32,000 base and 15,000 bonus (uncapped) ‘Pay per sale incentivisation structure Incentivised Mentoring Programme Realistic progression structure Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation

Benefits

ie Excellent career progression opportunities in a growing company with strong market presence Fast-paced, friendly team environment Continuous training and development Annual leave that increases with service Exclusive PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford Active CSR, Wellness, and Social initiatives plus great social events Refer-a-Friend Scheme TaxSaver Travel Tickets Bike-to-Work Scheme About Yuno Energy Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy. Our innovative approach delivers radical transparency and rewards energy efficiency.

With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections. Why Work at Yuno Energy At Yuno Energy, we believe work should be both challenging and rewarding.

Ranked among Ireland’s Great Places to Work , we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth. We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services.

We encourage applications from people of all backgrounds and experiences. Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.