What We Have to Offer We’re seeking an enthusiastic and dedicated Agency Support Specialist to join our team! This is an in-office position at our Brattleboro, Vermont location, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. In this role, you’ll be the face and voice of The Richards Group an IMA Company, ensuring every guest and caller feels warmly welcomed and professionally assisted.

Your primary responsibility is to greet, assist, and inform clients, visitors, and guests, guaranteeing outstanding customer service. What You Bring No insurance experience required! If you’re eager to join a dynamic team, build strong relationships with clients and colleagues, and be a trusted resource across departments, this is the perfect opportunity for you!

You should have a high school diploma (or equivalent), experience or enthusiasm to learn how to operate a multi-line phone system, and a warm and friendly demeanor to ensure each visitor and caller feels welcome and supported.

Compensation

Benefits

Being a part of IMA has its

. When you become part of the IMA family, you become eligible to take part in our valuable

and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Well-Being Stipend , Personal and Professional Development.

package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities.

do not apply to internship roles. Why Join IMA?

, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams.

We sell in teams. We win and prosper as a team We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry 2020-2023 Business Insurance Magazine Best Places to Work in Insurance 2023 Inc. Magazine’s Best Workplaces 2023 Denver Business Journal’s Best Places to Work 2022-2023 Connecticut Top Work Places 2021-2023 Inc.

Responsibilities

comprising this position. The IMA Financial Group, Inc.