CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. Our team of talented individuals is what makes us successful.

Benefits

and programs.

, and

package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan.

to our team members, providing coverage and care for you and your family.

and paid leave programs.

back to the members of the Seneca Nation. CI Azumano is seeking a Client Services Manage r. This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The Client Services Manager will serve as the primary lead for onboarding and implementation of new User Agencies and will provide ongoing strategic support and account management to existing and prospective agencies. "}" data-trix-content-type="undefined" data-trix-id="32978" class="attachment attachment--content"> Lead the onboarding and implementation of new User Agencies Provide detailed implementation plans outlining specific actions, timelines, and milestones. Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking.

Develop and manage a structured 90-day onboarding timeline to ensure a smooth and effective transition for each new User Agency. Oversee integration and configuration of:Custom travel policies Custom rule classes Approval processes User roles and permissions Future system configurations Ongoing site maintenance Strategic Planning & Agency Development At the request of STP, develop comprehensive goals and tailored strategies specific to each User Agency. Establish and maintain strong professional relationships with both existing and prospective User Agencies.

Provide proactive account management to ensure long-term engagement and program growth. Performance Review & Opportunity Analysis Conduct, at minimum, a bi-annual analysis and review of the top ten (10) User Agencies, at the request of STP. Identify missed travel opportunities and new business opportunities.

Align findings with each User Agency’s specific goals and strategic objectives. CRM & Reporting Utilize the Customer Relationship Management (CRM) software designated by STP. Maintain accurate, up-to-date records of all User Agency activities.

Track onboarding progress, agency engagement, and account development efforts. Excellent verbal and written communication skills. Strong problem-solving and conflict resolution abilities.

, Zendesk, Salesforce). Ability to handle multiple tasks simultaneously and work under pressure. Strong attention to detail and organizational skills.

High school diploma or equivalent (Bachelor's degree preferred). Desirable Experience in customer service or call center environments. Familiarity with common troubleshooting techniques for technical support.

Ability to work effectively in a fast-paced, team-oriented environment. Fluency in multiple languages is a plus.

Perks

, flexible work-life balance, professional development opportunities, and performance and recognition programs.