🚀Stagiaire Operations Performance (Assurance)

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About The Team

You will join the Operations France Europe team , at the heart of Wakam’s activity. Wakam designs insurance products that are distributed by a wide range of partners such as traditional brokers, Insurtechs, and e‑commerce players . ).

). 🎯 Your Mission As an Operations Performance Intern for 6 months , your mission is to support the operational monitoring of Wakam’s insurance programs in France and across Europe , and to contribute to transversal transformation projects led by the Operations team. 1.

Operational Monitoring of Partnerships Within the Operations France Europe team, you will be responsible for the operational follow‑up of several specific partnerships . ), ensuring the reliability and consistency of the data . Monitor the quality of day‑to‑day policy and claims handling , as well as compliance with contractual commitments by partners and administrators.

Identify operational issues or dysfunctions that may require corrective measures, and follow up on remediation action plans until resolution. ). 2.

Contribution to Transversal Transformation Projects You will also contribute to several cross‑functional transformation initiatives , such as: Designing digital dashboards with the IT team to improve the visualisation of operational KPIs and enable automated alerts when performance drifts or incidents are detected.

Responsibilities

🧠 What You Bring You are a Master’s student from a Business School or University , with a specialisation in management, finance, insurance or a related field . You ideally bring: A solid analytical background , with the ability to work with quantitative and qualitative data. An interest in operations, performance management, or insurance / financial services .

Very good command of Excel / spreadsheet tools ; knowledge of data visualisation or BI tools is a plus. Fluent English (written and spoken); another European language is a plus.

Who You Are

You will be successful in this role if you: Have a strong attention to detail and excellent analytical skills , enabling you to understand and manage complex operational issues . Are proactive and solution‑oriented , and do not hesitate to propose improvements and smart, pragmatic solutions . Enjoy working in a team within a dynamic and fast‑moving environment .

Demonstrate excellent communication skills , both written and oral, and feel comfortable interacting with multiple stakeholders (internal and external). Show positive energy, responsiveness, adaptability and a strong team spirit , essential qualities to support Wakam in its growth. ✨ 🤖 AI Digital Mindset At Wakam, digital is at the core of what we do.

In Operations, this means you: Feel comfortable working with digital tools, dashboards and collaborative platforms . g. reporting, KPI monitoring) in partnership with IT and Data teams.