Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Digital Experience Account Director Location: London, England, United Kingdom Hybrid working: Office based 3 days a week (Agency office in Farringdon and Client office in Canary Wharf) OVERVIEW: We are looking for an experienced Account Director to work closely with two of our clients, within the banking and professional services sectors.

For our banking client, the Account Director leads the team to create powerful and impactful digital experiences across their website, including the incorporation of AI (tools, search on site, site discoverability etc). The role delivers an exceptional level of creative and strategic thinking as well as client service. They also have an active role in new business opportunities to lead growth and ensure the smooth running of every development project end to end, from scoping through to final release.

For our professional services client, in 2025 we built and delivered a new, ‘best-in-class’ website to showcase their new brand and consolidate multiple sites into one easy to use site hosted on Umbraco. The role involves working collaboratively with the client and the Development team to prioritise, manage, and deliver the backlog of UI and UX modifications and enhancements to the site, as well as sharing recommendations and best-practice suggestions. The Account Director develops and builds strong relationships with clients at a senior level, becoming a trusted and valued advisor to the client teams.

Requirements

Reporting to the Business Director on each client, the Account Director oversees a team of three developers and other digital delivery experts including project managers, data analysts, designers, and experience planners. There will also be the opportunity to support the overarching account teams on AI projects from time to time, in particular AI enabled build. WHAT IS REQUIRED: Work in true collaboration with our clients and partner agencies and be responsible for quality delivery of technical projects to ensure that the client experience is as positive as possible.

Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the client. Own the execution of projects, run rates and client satisfaction through catchups with Technical Delivery Manager running through the weekly account/project management WIP. Collaborating with department heads/leads on approach, scoping and estimating for projects.

With the ability to create and have ownership of the overarching project plans and timelines. Ensure clear comms with the client on technical projects, drive agendas, and ensure delivery of agreed timings and objectives. Able to identify risks and have a solution-based approach to handling challenges.

Working alongside the Resource Manager to proactively allocate and manage resource for upcoming projects. Accountable for the delivery of growth targets for the account. Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps.