Claims Handler – EL & PL

The claims handler will be responsible for managing a caseload of PL & EL claims up to a reserve value of £30,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims • Maintain accurate data on relevant case management system • Comply with set client SLA’s • Ensure quality service standards and productivity levels are maintained to a high standard • Allocate new claims and set strategies • Carry out supervisory tasks appropriate to level • Assist with training and mentoring team members • Undertake appropriate additional tasks provided by the Team Leader • Attend Client review meetings and assist with client project work where applicable • Build and maintain excellent relationships with Clients • Minimum 2 years casualty claims handling experience • Experience dealing with quantum up to £25k • Excellent attention to detail • Strong communication and negotiation skills • Strong organisational skills • Supervisory experience is desirable • Excellent client care and customer service skills • Ability to manage own volume workload via task management • Ability to work as a team and independently Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.