IT Administrator

We are looking for an IT Administrator / IT Service Desk Specialist for a fully office-based role in Paphos, with mandatory on-site presence 5 days per week. Specialist who will provide first-level technical support for our employees, ensure smooth IT operations, and maintain a high level of user satisfaction across the organization. The role combines hands-on infrastructure support with service desk

Responsibilities

IT Support & Service Desk Act as the single point of contact (SPOC) for all IT-related issues in office Receive, log, and manage service requests via a ticketing system (e.g., Jira) Provide timely resolution of hardware, software, and network issues Escalate complex issues to higher-level support when necessary Ensure compliance with SLA

Requirements

Access Management & Identity Governance Process and validate user access requests Verify correctness and completeness of access requests before approval Collaborate with IAM team on access-related tasks Hardware & Asset Management Prepare and provide equipment to new employees Collect and manage equipment from offboarded employees Maintain accurate asset inventory (hardware & software) Perform diagnostics and minor repairs of office equipment Workstation & Software Support Configure and maintain Mac and Windows devices Install, configure, and troubleshoot software applications Provide continuous technical support to end-users Support office equipment and company events Infrastructure & Systems Assist with network configuration and troubleshooting in collaboration with the network infrastructure team Support Google Workspace and other enterprise tools Security & Compliance Maintain IT security measures (antivirus, firewalls, etc.) Implement and support network security settings Collaborate with the information security team Documentation & Knowledge Management Maintain knowledge base for common issues and solutions Document support activities, processes, and procedures

Nice To Have

ITIL practice implementation Support scalability of IT services as company grows Automating routine processes using AI Minimum 3 years of experience in IT support / service desk Experience working with access requests and user provisioning processes Technical Skills Strong knowledge of:Windows and macOS Basic networking (TCP/IP, routing, switching) Experience with:Ticketing systems (e.g., Jira) Remote support tools (e.

g., Chrome Remote Desktop) MDM systems (JAMF, ZOHO) Google Workspace Understanding of:Access management processes and request validation Basic knowledge of Linux OS Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus) Strong problem-solving and troubleshooting skills Excellent communication skills (English Intermediate or higher) Customer-oriented mindset with a focus on service quality Ability to work independently and prioritize tasks Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs.

Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow.

Improve your language skills through co-financed courses and internal speaking clubs. Salary from 30 000 EUR gross Final

Benefits

may vary depending on the location.