Material Handling Service Support Specialist

Material Handling Service Support Specialist Service Operations | Fleet Support | Forklift Service Coordination | Aftermarket Operations Help Keep Customers Running Across One of the Southeast’s Fastest-Growing Material Handling Organizations. At WMH Solutions , we don’t just service equipment — we help keep warehouses, manufacturing operations, distribution centers, and supply chains moving. For more than 35 years, WMH has grown into one of the Southeast’s leading material handling providers, with 11 branch locations and more than 250 associates across NC, SC, TN, VA, GA, and AL.

As our aftermarket and service operations continue to scale, we’re looking for a highly organized, customer-focused, operationally driven Service Support Specialist to help support our technicians, customers, fleet operations, and service execution teams. If you thrive in fast-paced environments where communication, coordination, urgency, problem-solving, and operational execution all matter — this role was built for you. Why This Role Matters This role sits at the center of service operations.

You’ll help coordinate: service workflow technician scheduling customer communication work order management fleet processing warranty administration operational support service efficiency aftermarket coordination Your ability to stay organized, solve problems quickly, and keep communication flowing directly impacts: customer uptime technician productivity branch efficiency service profitability customer satisfaction operational performance At WMH, this role is much bigger than administrative support. You become part of the operational engine that keeps customers moving. Customer & Service Support Serve as a key point of contact for customers, technicians, and internal teams regarding service-related requests Deliver responsive, professional customer support with urgency and accuracy Assist with troubleshooting coordination, service updates, and operational communication Help ensure customers receive timely service support and equipment updates Service Coordination & Operational Execution Schedule and dispatch service technicians efficiently Monitor and manage work in progress (WIP) Open, update, and close work orders accurately Support workload balancing and technician coordination Help improve service department workflow, communication, and operational efficiency Administrative & Fleet Support Process warranty claims, fleet records, and service-related documentation Maintain accurate customer, service, and operational records Assist with rental equipment support, shipping/receiving coordination, and service administration Support reporting, compliance tracking, and operational documentation Vendor & Internal Team Collaboration Coordinate with:technicians branch leadership parts teams vendors manufacturers customers Help maintain strong communication across departments to support smooth service execution Preferred Industry Background Material handling Forklift dealerships Heavy equipment Industrial equipment Fleet operations Construction equipment Warehouse operations Service coordination Equipment rental Automotive service operations

Qualifications

3+ years of experience in:service coordination dispatching operational support fleet support customer service dealership operations work order management industrial service administration Strong understanding of:service workflow technician coordination customer communication warranty processing WIP management operational prioritization Experience with:ERP systems service management software CRM systems Microsoft Office Suite fleet/service platforms Strong multitasking and organizational ability Excellent communication and problem-solving skills Forklift or material handling industry experience is highly preferred. What Makes Someone Successful Here The strongest people in this role are: fast-paced detail-oriented operationally minded customer-focused proactive communicators highly organized calm under pressure stro